Terms and Conditions
In accordance with the Licensing Act 1964, it is an offence for any person under 18 to buy or attempt to buy intoxicating drinks. By placing an order you are confirming that you are 18 or over. We reserve the right not to deliver if we are unsure of this.
We cannot guarantee the availability of all products. Whilst we make every effort to supply beers exactly as specified but reserve the right to supply beers of equal or superior value and/or quality in the event of an item being unavailable. If you would prefer not to receive substituted items please add a note to your order at checkout.
Bottles, glasses and labels can and do vary. The images shown on our website may not be the same as current stock items. If the bottle, glass or label is important please check before ordering. Branded glasses may contain small blemishes such as air bubbles etc, these are the result of the manufacturing process and are not deemed to be faulty.
If you would prefer to place your order over the telephone please call us on 01677 427824 or 07968 359917. Payment can be made by credit or debit card as you speak to one of our staff.
Should you wish to make an amendment to your order please contact us as soon as possible. We regret that we are unable to accept amendments if your order is packed and ready for despatch.
Orders must be accompanied by payment. We accept credit card payment (Mastercard and Visa) and debit card payment (Delta, Solo, Switch and Visa Electron).We also accept payment by PayPal.
We can accept payment by cheque. Any order paid for by cheque will not be despatched until the cheque has cleared. Cheques should be made payable to Hemelvaart Bier Cafe.
We do not offer shipping to the Isle of Man, Channel Islands, BFPO addresses or outside the UK (except Ireland, see below).
Delivery to most addresses in mainland UK is charged at £7.49 per order and will usually arrive on the next working day (NOT GUARANTEED). There are some areas which are charged extra, see postcodes below.
A parcel can typically consist of up to 24 standard size bottles but exact costs are worked out based on your selection and will be displayed at checkout stage.
If you have not received your delivery within 5 working days after receiving your confirmation e- mail, please contact us so we can investigate.
Goods that are requested to be left without a signature are left at the customer’s own risk. In the unlikely event that a parcel is stolen we will liaise with the customer who will need to report the theft to Police.
Damaged or missing goods will be refunded or added to a future order. All damaged goods must be signed for as damaged on the drivers manifest or alternatively refused and we must be notified, where possible, within 3 working days of delivery or expected delivery.
Goods lost will be replaced free of charge.
Where a signature is required to make delivery, our couriers reserve the right to deliver to a neighbour, please inform us at the time of ordering if this is not suitable.
The courier will attempt to deliver twice after which parcels are returned to the delivery depot. If arrangements have not been made to collect from the depot the parcel will be returned to us. Carriage charges incurred by us are not refundable if all attempts to deliver have failed. These will be charged at cost.
Hemelvaart Bier Cafe accept no responsibility for failure to deliver due to circumstances beyond our control.
If you are not satisfied for any reason, goods should be returned intact within 7 days. The cost of carriage in this instance is the customer’s responsibility.
All prices are quoted in pounds sterling and are inclusive of UK VAT.
We reserve the right to change prices without notice.
Whilst we try to ensure all pricing on the website is correct occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error we will contact you and ask if you wish to continue with the order at the correct price or cancel. We will not be obliged to supply items are the incorrect price.
Credit Card Security
All credit card numbers are encrypted in our software when your order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Hemelvaart Bier Cafe are completely dedicated to your total satisfaction. As a company, we are entirely dependent on our customers and welcome comments, suggestions, constructive criticism and complaints and will always do our utmost to help.
In the event of complaint, please contact us by telephone or email giving as much detail are you can. We aim to acknowledge all complaints within 48 hours and to resolve within 72 hours. We will keep you informed if there is any delay beyond this.
Hemelvaart Bier Cafe is fully committed to the Data Protection Act 1998.
When you make a purchase or register your details with Hemelvaart Bier Cafe you consent to us recording, holding and using personal data.
Hemelvaart Bier Cafe from time to time would like to send you updated information and offers. If you do not wish to receive such information, you may opt out at any time.
For the purposes of crime prevention, the detection of offences and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police or other public or private sector agencies or representative bodies in accordance with the relevant legislation.